Returns

Please note: There is no specific time frame set for product returns and exchanges. All products returned must be in their original condition.

For customers outside of Europe please send any unwanted items to us at:

Nature Shop
2 Rerewai Place
Mt Maunganui
Tauranga
New Zealand

(please include a note with your order id and name)
We will process a full refund to your credit card once we receive the item(s).

Please Note: You must pay for the return shipping unless we have sent the incorrect goods
or the goods are in any way defective. Please contact us and we will recommend the cheapest way to send goods back to us.

Note: We are unable to take back returns on Icebreaker mens & womens briefs, boxers and other undergarment bottoms for hygiene reasons.
Please check the size chart carefully before ordering.

exchanges

We believe in creating a hassle free experience for any product exchanges. Please simply email us at: support@natureshop.co.nz and let us know what you would like to exchange and we will organise immediate replacements to go out.

Please Note: We will pay for the shipping to send replacements out to you and will ask that you pay for the shippingto return the goods you wish to exchange. Please contact us and we will recommend the most cost effective shipping method to use.